Terms and Conditions

Please read our terms and conditions to make sure that you fully understand how we allow for the correct procedures of any matters that may affect our company or our customers.  If you are unsure about anything, please email directly at tnc_performance@hotmail.com

In this agreement the terms ‘you, your’ is indicating to the user/buyer. And The terms ‘we’, ‘us’ is indicating to TNC PERFORMANCE LTD

DIRECTORY

CLAUSE #1

1. We are TNC PERFORMANCE LTD, a company registered in England and Wales.

2. By using this website, our services OR ordering any of the goods, you agree to be bound by these terms and conditions.

3. Please note if any one of the terms and conditions are invalid it does not invalidate the rest of the agreement.

4. The content of this website is for general use only and can be changed without any notice.

Personal Information and Registration:

5. You are responsible for all actions taken under your account. Please keep your credentials safe and secure.

6. We may contact you by using the contact information you provide.

7. Your privacy is important to us. We retain and use all information strictly under the privacy policy.

8. We use the information you provide, about yourself when placing an order, to complete that order. Other than that, we do not share your information with outside parties unless it is to complete your order, for example, courier.

GOODS:

1. The description of the goods is as it is on the website. You can contact us for any additional information you require regarding the parts.

2. The images used are for illustration purposes only. These can be changed without notice.

3. It shall be your own responsibility to make sure that any of the products you purchase through this website meet your specific requirements. We will not be liable or held responsible for any errors made on your behalf, including error in purchase.

4. We do not provide any sort of warranty or guarantee of the parts or services offered, including accuracy, performance or quality.

SALE:

1. You will be responsible for the information you provide us. Please ensure that the information you provide is correct. We will not be held responsible. we will not be liable for any incorrect or inaccuracies in the information you provide us, this includes the order you have placed with us.

2. When an order has been placed, we can reject it for any reason. This rarely happens but if that ever occurs, we will always try to provide the reason for cancellation.

3. Any change made to an order that you placed must be made immediately after purchase and must be in writing and agreed by us.

4. You cannot cancel the order once the order has been dispatched.

5. If you have placed a made to measure or customised order to your requirements, then you will not be able to cancel that order once the fabrication for it has begun.

6. Any quotation is valid for a maximum of 30 days from the date the quote was given, unless we withdraw it at an earlier time.

7. The prices of the parts or services we offer on our website is subject to change.

8. You must pay for your order in full before we begin fabrication or begin the process of having your order prepared to be sent to you. We will not process any unpaid orders or orders that we have not received funds for.

DISPATCH:

1. We aim to dispatch our items within 2 working days.

2. All UK based parcels that are sent via royal mail should be delivered within 2 to 3 days, however royal mail has advised to allow between 5 to 7 working days.

If your parcel has not been delivered within the above time period then please notify us, so that we can contact the carrier to resolve the issue.

If we are not told in time, then there is very little we can do to assist you.

3. Once you have received goods from us, please open the package and see the goods. If you do not open the package and notice an issue with the part received, then we will not be held responsible for any inconvenience it has caused you.

4. Shipping costs stated are for Mainland UK only.

Excludes Scottish Highlands, Islands (including Isle of Wight (PO30 – PO41), and Northern Ireland.

The following postcodes are considered as Highlands, Islands and Remote areas, and therefore are subject to higher postage charges: AB postcodes, DD8-11, GY1-99, HS1-99, IV1-23, IV25-27, IV30-32, IV36, IV40-56, JE1-99, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH19-26, PH30-44, PH49-50, & ZE1-99.

Please inquire about shipping costs to other locations and overseas.

CUSTOM ITEMS/CUSTOM ORDER REQUIREMENTS:

1. During busy periods it may take up to 14 to 21 working days but not limited to, for dispatch on custom made items.

2. Custom orders, made to measure orders, standard parts customised to your changes and specifications are NON-REFUNDABLE, NON-RETURNABLE and CANNOT BE CANCELLED once placed due to the custom and made to order processes involved. If there is a problem with your purchase, please contact us and we will do our best to resolve the issue.

CLAUSE #2

RETURNS & REFUNDS POLICY: 

We offer a 30 day returns policy to our customers on the basis that the product has not been used or damaged. 

Please NOTE: Vehicles with Decat downpipes being driven on UK roads, over run (pop and bang tunes) anti lag will void any warranty or deterioration or discolouration to our tailpipes/Downpipes/Exhaust components. Also, mis treated through acidic cleaning products or incorrect maintenance procedures will also void any warranty terms. All products MUST be fitted by trained professionals such as vehicle technicians within the automotive trade, this does not include car sales or parts sales professions. TNC PERFORMANCE LTD may require or ask for proof of fitment through invoice or receipt of professional workmanship.

Some tailpipes may require additional customisation depending on certain applications, for example: custom bumper/diffusers. Welds may be required for certain tailpipes to allow for secure fitment. Before getting your components fitted, it is up you to seek professional advice and fitment from a trained technician or speak to our customer service team for any queries regarding the fitment of your specific component that you have purchased.

If there is a problem with your purchase, please contact us and we will do our best to resolve the issue.

2. We will issue credit to the original account used for the purchase price, applicable taxes, & shipping cost for items shipped in error. Credit will be issued automatically upon receipt & inspection of the item(s).

3. If the item has been returned to us in a different condition from when it had left us, unless clearly stated in a written statement upon you receiving the goods, then we may make a deduction from the reimbursement for the loss in value of the goods supplied. This is because you are liable for that loss and, if the deduction is not made, you must pay us the amount of that loss.

4. If only a portion of your original order is returned, credit for original shipping costs will be on a pro-rata basis.

5. If items are returned for reasons other than defect or error, then the customer will be responsible for all postage charges. TNC PERFORMANCE LTD will not pay for return postage. These returns include reasons such as “changed my mind” and “ordered incorrect product”.

6. If an item is returned after the 30 days from purchase, then you may not be reimbursed for the costs of the goods nor the costs of the shipping that you pay to return the goods to us.

International Sales (includes above and additional information):

1. You will be responsible for the information you provide us. Please ensure that the information you provide is correct as the courier will be in touch with your regarding any customs fees or charges you must pay prior to receiving the parcel. We will not be held responsible, and we will not be liable for any incorrect or inaccuracies in the information you provide us, this includes the order you have placed with us.

2. Business customers must provide their EORI number and VAT number for custom duties and tax purposes. If we are not provided this information, then you may experience delays or issues with transit.

3. We will not be able to advise the costs your country will charge you for taxes and duties. They will contact you on your mobile number (if provided) or/and your email for any customs charges. You must respond to them, or it can result in a delay, or the package may be returned.